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Your eBookshelf is located in the channel "MySpringer". If you can't find your rented eBook there, please send your order confirmation or invoice to customerservice@springer.com. If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active email address to our Customer Service Team and they will retrieve your order.
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How is the rented eBook displayed on My Springer in the eBookshelf?
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eBook is not in the eBookshelf
Normally, it takes a few seconds for the ebook to be displayed. If there is a delay, please be patient. eBooks may be delivered with a small time lag. If an error message shows up, please send a screenshot of the error message, the order confirmation or invoice and your email address to customerservice@springer.com.
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eBook is damaged or not readable
Please send a screenshot of the error message, the order confirmation or invoice and your active email address to customerservice@springer.com.
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Desired eBook is not available
Not every eBook is available for rent.
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Can I read the eBook on all eBook readers, or only with special software?
You can read the rented eBook only through your browser with the online reader.
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Can I extend the rental period for my eBook?
If your rental period is over, you can buy the eBook or rent the eBook again.
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You can rent a eBook for one or six months. The rental period ends automatically after a reminder email with the opportunity to buy the eBook.
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Where can I see on the exact time period/date of my rented eBook?
We offer a rental period of one or six months. After the purchase you can see the exact time period in your eBookshelf. This is located under "MySpringer". The rented eBook period ends automatically after a reminder email with the opportunity to buy the eBook.
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Can I give a rented eBook as a gift to a friend?
Unfortunately not, because the rented eBook is linked to the your personal account.
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What is a Redeem Access Code?
If you received a coupon code, you can enter it within your account.
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How can I access my eBook?
Your eBookshelf is located under "MySpringer". By clicking "read online" your eBook opens in the online reader.
If you can't find your rented eBook there, please send your order confirmation or invoice to customerservice@springer.com. If you don't have the order confirmation or invoice, please send your order number, eISBN, date, your name and active email address to our Customer Service Team and they will retrieve your order.
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Can I print or download a rented eBook?
No. It is not possible to print or download a rented eBook.
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What can I edit within the eBook?
You can copy the text, set bookmarks, take notes and highlight the text.
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Yes, these functions are available for rented eBooks.
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Can I highlight or comment?
Yes, it is possible to highlight or comment a rented eBook.
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Do I still have access to my rented eBook notes etc. after the rented eBook period?
You have no access to your rented eBook once the rental period is over.
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Do I still have access to my rented eBook notes etc if I extend the rental eBook period?
If you extend the rental eBook period, you have access to your rented eBook notes etc.
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Do I get a reminder when the rental period is close to expiring?
Yes, you will get a reminder email five days before your rental period ends.